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The Kennewick Irrigation District (KID) Customer Service Department received over
23,000 phone calls in April this year. Due to the large amount of phone calls, the KID
Board of Directors chose to purchase an automated Interactive Voice Recognition (IVR)
phone system.
On July 10th, 2017, KID will be launching the corporate phone number 509-586-6012.
Customers will use this number to speak directly to a specific KID department. When a
call is made to the corporate number, it will transfer the caller to the department or
employee they select.
The current 509-586-9111 number will continue to serve as the customer service line.
When customers call this number they will be directed to an automated phone system.
The customer will then have the option to make a payment, listen to information regarding
an outage, report a problem or get answers to Frequently Asked Questions.
Helping customers is a priority at KID and the new automated phone system and
corporate number will help to eliminate hold times as well as getting the customers to
where they need